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Premiere Airline Lounge Food Supervisor

Lufthansa Lounge | Boston Logan International Airport (BOS)

Full-Time Opportunity

Sodexo is seeking an experienced and service-oriented Premiere Airline Lounge Food Supervisor to join our team at the Lufthansa Lounge located within Boston Logan International Airport (BOS).

In this leadership role, you will support daily foodservice operations, assist with team development, and help deliver an exceptional guest experience in a premium airport lounge environment.

Compensation & Schedule:

Position Type: Full-Time
Pay Rate: $26.00 per hour
Pay Frequency: Weekly

Schedule Requirements:

Flexible availability required
Must be available to work mornings, evenings, weekends, holidays, and other shifts as business needs dictate

Benefits:

Medical and Dental Benefits
Paid Time Off (PTO)
Holiday Pay
Vacation Pay
Sick Time
Career Development and Advancement Opportunities
Training and Professional Development Programs

Benefits are subject to plan terms, eligibility requirements, and company policies.

Essential Job Responsibilities:

Leadership & Team Support:

Assist management in overseeing daily foodservice operations
Coordinate and assign work activities for team members
Support employee orientation, training, coaching, and development
Monitor employee productivity and service standards
Promote a positive, respectful, and inclusive work environment
Provide direction and support to employees during daily operations
Assist with scheduling, workflow management, and operational priorities

Guest Service Excellence:

Help ensure an exceptional guest experience through premium hospitality standards
Respond to guest concerns professionally and appropriately
Support quality assurance initiatives related to food quality, presentation, cleanliness, and service
Work collaboratively with management to improve operational efficiency and guest satisfaction

Safety, Compliance & Food Quality:

Follow and support compliance with all food safety, sanitation, HACCP, and workplace safety requirements
Participate in required food safety, allergy awareness, and operational training
Report accidents, injuries, hazards, and incidents promptly
Maintain compliance with company policies and applicable regulatory requirements
Participate in safety meetings, training sessions, and hazard assessments

Additional Duties:

Perform operational and supervisory responsibilities as assigned
Serve as a working supervisor and assist with daily foodservice functions when needed
Support management with opening, closing, and routine operational procedures

Minimum Qualifications:

High school diploma, GED, or equivalent combination of education and experience preferred
At least one (2-3) year of leadership, supervisory, or team lead experience in hospitality, foodservice, culinary operations, restaurants, hotels, airline lounges, catering, or related environments preferred
Strong customer service, communication, and organizational skills
Ability to coordinate staff and resources in a fast-paced environment
Ability to effectively direct, coach, and support team members
Basic computer proficiency
Ability to work a flexible schedule based on operational needs

Preferred Qualifications:

Experience in luxury hospitality, airline lounges, hotels, fine dining, country clubs, or upscale foodservice environments
Foodservice, culinary, or hospitality leadership experience
Experience working in high-volume customer service environments

Security & Employment Requirements:

Must be legally authorized to work in the United States
Employment is contingent upon successful completion of all required pre-employment screenings
Must be able to obtain and maintain all required airport security credentials and badges
Must successfully complete all applicable airport, airline, and Transportation Security Administration (TSA) background screening requirements as permitted by law

Physical Requirements:

Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.
Ability to stand and walk for extended periods
Ability to bend, reach, stoop, push, and pull during the course of a shift
Ability to lift up to 35 pounds frequently and up to 40 pounds occasionally
Ability to work in a fast-paced hospitality environment

Work Environment:

Primarily an indoor airport lounge environment
May occasionally support special events or operational activities in other designated areas
Schedule may include weekends, holidays, early mornings, evenings, and extended hours based on operational needs
Moderate noise levels consistent with airport and hospitality environments

Equal Employment Opportunity:

Sodexo is committed to creating a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, military status, or any other characteristic protected by applicable federal, state, or local law.

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